I received a RFE (Request for Evidence) on my I-485 (Application to Adjust Status) case and was confused about what USCIS wanted, so I went to Jack for help. Jack was available in the evening when I emailed him and asked to chat with me over IM after he reviewed my documents. He knew exactly what USCIS was asking for and told me exactly what to do. My case has been approved thanks to Jack. I would not have been able to handle the RFE without Jack's help. Jack is always patient and responds quickly to my emails. I will definitely go back to him if I need more help in the future, and I will refer anyone I know who needs help to his office.

Ethan L., Irvine, CA